Privacy Policy

Kinrossph is the online store of KINROSS PLUMBING AND HEATING LIMITED (Company No. SC227747), registered at Signal Box Signal Box, Queich Place, Kinross, Tayside, KY13 8DF, United Kingdom. We are the data controller for personal data processed through this website. You can reach us at support@kinrossph.shop or +44 7395134964.

• Order details — name, email, delivery address, items ordered and order value.
• Payment confirmation — we receive confirmation of payment and limited transaction references from our payment providers. We never see or store full card numbers.
• Support messages — anything you send via our contact or bulk-enquiry forms.
• Technical data — basic, mostly anonymous information such as device type and pages viewed, used to keep the site working and secure.

• To process and deliver your order and provide customer support.
• To handle returns, refunds and any warranty or quality issues.
• To meet legal, accounting and tax obligations.
• To protect the site against fraud and misuse.

Our lawful bases under the UK GDPR are performance of a contract (fulfilling your order), legal obligation (record keeping), and legitimate interests (securing the site and improving our service). We do not sell your personal data, and we do not use it for automated decision-making.

Card and wallet payments are handled by established third-party processors — Stripe and PayPal. When you pay, your card or wallet details are entered on the provider's secure, PCI-DSS-compliant systems, not on our servers. Each provider acts as an independent controller for the payment data it handles, under its own privacy policy.

We share data only with parties that help us run the store, including:

• Payment providers (Stripe, PayPal) to take payment.
• Shipping and fulfilment carriers to deliver your order.
• Hosting and email providers that operate this site and our inbox.
• Professional advisers or authorities where the law requires it.

We use only the cookies and local storage needed to remember your shopping cart and keep the site secure. We do not run third-party advertising trackers. You can clear this data at any time through your browser settings.

Order and transaction records are kept for as long as needed to fulfil the order and to meet legal and tax requirements (generally up to six years). Support messages are kept only as long as needed to resolve your query.

If you are in the UK or EU (GDPR), you have the right to access, correct, delete, restrict or port your data, and to object to certain processing. If you are a California resident (CCPA/CPRA), you have the right to know what we collect, to request deletion, and not to be discriminated against for exercising these rights — and we confirm we do not sell personal information.

To exercise any right, email support@kinrossph.shop. We respond within the timeframes set by applicable law. You may also complain to your local data protection authority (in the UK, the ICO).

We may update this policy from time to time. The “last updated” date above shows the current version.